Completely Exceed Customer Expectations

Customer first, deeply understand the hidden needs of customers, do the work that customers did not expect in advance, so that customers do not have any worries

Enterprise Standards Are Stricter Than Industry Standards

Benchmark global century precision manufacturing enterprises, focus and achieve perfection

Industry Leading Service

Pre-sales

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7*24 hours online service

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One-to-one quick model selection assistance

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Professional sales engineers with more than 10 years of experience in the whole process

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Providing integrated services from initial contact to samples, test orders, batches and after-sales

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Providing professional test reports Supporting online factory inspections

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Supporting online factory inspections
On sales

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Advanced information-based order management system, tracking order status in the whole process, follow-up of production progress and delivery time at any time

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Abundant imported equipment, can provide simulation verification according to customer needs

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Support online inspection
After sale

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Provide lifelong after-sales service

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3-year/5-year long-term warranty

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Regular quality return visits, and timely follow-up product status

Find out the story of Gold Customer Service >

TOPSFLO Commitment

5mins

Reply to customers
1hour

One-to-one quick selection
3days

Stock sample delivery
2days

Provide customer complaint solutions
1week

To complete product repair

One-stop Service, Save Time And Worry

Confirm project requirements
Confirm product solutions
Sample production
Testing
Sample sending
Customer testing and feedback

Customer satisfaction survey
After-sale
Shipping
Shipping inspection
Mass production
Confirming samples

Service Standards

Your product usage questions can be answered here

Inquiry

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Online message reply within 5 minutes

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Reply to inquiry within 24 hours

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1 hour professional engineer quick selection
Customization

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After confirming the needs of customers,

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24 hours to provide 3D samples

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45 days to complete the mold

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After confirming the mold, we will provide customized first sample within 1 week
Delivery Date

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3 days for stock samples, 1 week for non-stock samples

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Bulk order below 5K, delivery within 40 days
Handling Customer Complaints

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Customer complaint information will be replied immediately; technical problems will be replied on within 24 hours

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After receiving the customer complaint, the customer complaint process will be completed within one day; the preliminary analysis report will be given within 3 days

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Complete customer complaint product maintenance within 1 week

Featured VIP Services

Provide professional one-to-one service for VIP customers and provide exclusive global door-to-door service

Customize exclusive products and regularly upgrade according to market demand
Online factory inspection of the whole production process
Global door-to-door service
Full service team one-to-one service

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Completely Exceed Customer Expectations

Enterprise Standards Are Stricter Than Industry Standards

Pre-sales

On sales

After sale

TOPSFLO Commitment

5mins

1hour

3days

2days

1week

Service Standards

Inquiry

Customization

Delivery Date

Handling Customer Complaints

Customize exclusive products and regularly upgrade according to market demand

Online factory inspection of the whole production process

Global door-to-door service

Full service team one-to-one service

This website uses cookies